Your privacy is important to us. This policy explains how we collect, use, and protect your personal information in compliance with South African POPIA legislation.
This privacy policy complies with the Protection of Personal Information Act (POPIA) of South Africa. We are committed to protecting your personal information and ensuring your privacy rights are respected.
We collect the following personal information to provide our university application services:
We process the following documents on your behalf:
Payment processing is handled securely by our payment gateway partner (Paystack). We do not store your credit card details or banking information on our servers.
We use your personal information solely for the purpose of providing our university application services:
Submit university applications on your behalf using your personal information and documents.
Contact you regarding your application status, deadlines, and any required actions.
Maintain your user account and provide access to application tracking features.
Analyze usage patterns to improve our services and user experience.
We may contact you with marketing communications only if you have opted in. You can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.
We implement comprehensive security measures to protect your personal information:
We do not use your personal data to train artificial intelligence systems.Your information is used solely for the purpose of providing our application services and is not shared with AI training platforms or used for machine learning purposes.
Under the Protection of Personal Information Act (POPIA), you have the following rights:
Request a copy of the personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of your personal information (subject to legal obligations).
Object to processing of your personal information for marketing purposes.
Request transfer of your personal information to another service provider.
To exercise any of these rights, please contact us at:
We may share your personal information only in the following circumstances:
We share your information with universities and tertiary institutions to submit applications on your behalf. This is the primary purpose of our service.
We share payment information with our secure payment gateway (Paystack) to process transactions. We do not store your payment details.
We may disclose information when required by law, court order, or to protect our rights and safety.
We retain your personal information for the following periods:
Personal information and documents used for applications
User account data and preferences
Transaction records and payment history
Opt-in/opt-out preferences for communications
Note: We may retain certain information longer if required by law or for legitimate business purposes. You can request deletion of your data at any time, subject to legal obligations.
We use cookies and similar technologies to enhance your experience on our website:
Required for website functionality, user authentication, and security. These cannot be disabled.
Help us understand how visitors use our website to improve our services. You can opt out of these.
Remember your settings and preferences to provide a personalized experience.
Cookie Management: You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.
Your personal information is primarily processed within South Africa. However, some of our service providers may be located outside South Africa:
Our payment gateway (Paystack) may process data in other countries with adequate data protection measures.
We use secure cloud services that may store data in countries with adequate data protection laws.
Safeguards: When transferring data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions by relevant data protection authorities.
Our services are designed for individuals who are at least 18 years old or have parental consent. We do not knowingly collect personal information from children under 18 without parental consent.
Parental Consent: If you are under 18, you must have parental or guardian consent to use our services. Parents or guardians can contact us to review, modify, or delete their child's personal information.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
Your Continued Use: Your continued use of our services after any changes to this policy constitutes acceptance of the updated terms.
If you have any questions about this privacy policy or our data practices, please contact us:
General Inquiries
info@applaya.co.zaResponse Time
We aim to respond to all privacy-related inquiries within 5 business days.
Data Protection Officer
For complex privacy matters, you can request to speak with our Data Protection Officer.
This privacy policy is effective as of 7 October 2025and complies with the Protection of Personal Information Act (POPIA) of South Africa.